We reward those who care about the environment
The service lets you receive your bill by email, is easy to use, but above all is a small gesture that helps reduce paper consumption. If you decide to activate online billing or if you already have, we offer the hidden leak fund, the coverage that protects you from water leaks caused by breakage, wear, corrosion and pipe failure.
How to activate it?
Access or register to the personal area, enter your customer code and the invoice number that you find on your bill.
Leak protection fund
The leak protection fund is a tool that we have made available to all customers in the event of not visible water leaks from the outside and caused for example by breakage or wear of the pipeline.
Meter
If you'd like to change some of the data of your home contract by changing the diameter or moving the meter, fill out, sign and email the form on this page to the following address: modificheanagrafiche@gruppocap.it. You’ll receive a quote calculated based on the price list approved by the Metropolitan City of Milan Division Office.
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Supply
Even if you are changing the type of supply, you must fill out, sign and email the form on this page. The service is free.
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Are you sure?
With the supply deactivation, the service will be suspended, the delivery point will be closed and the final reading will be made for the issuance of a final closing bill. To request a cancellation, fill out, sign and email the form on this page to the following address: assistenza.clienti@gruppocap.it.
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Remember that...
We will ask for your signature to validate the deactivation during the cancellation operations.
If you request supply deactivation with the removal of the meter, once the cancellation has been communicated, we will begin the work of removing the connection. The removal process can take up to 30 working days.
