Costs and payments
All within easy reach
Choose your preferred payment method, find out how to request instalments or what to do if you're late with payments. In this section you’ll find information and the different ways to request the direct debit service for bills, instalments, billing adjustments and payment communications.
Advice
Activate the services by accessing the personal area
No more waiting
With the direct debit of water bills, you won’t have to worry about long queues at branches or payment delays ever again. Log in or register in the personal area and activate the service for free.
You can also set up direct debit billing by sending the completed SEPA form to adesionisepa@gruppocap.it.
How to apply
To pay one or more bills in instalments, access or register in the personal area. Submit the request within 10 days of the payment deadline. In order to be paid in instalments, the bill must have a total greater than €80.00 and 100% higher than the average of the bills issued in the last 12 months.
Remember that...
If you pay in instalments, the amount of the instalments will be increased with:
deferral interest not exceeding the reference rate set by the European Central Bank;
default interest established by the Integrated Water Service Regulations only starting from the expiry of the deadline set for payment.
The deferral interest will not be applied if the high amount of the bill is caused by prolonged periods of billing suspension and/or high adjustments deriving from readings with a lower frequency than that which is envisaged, for reasons attributable to us.
If payment by instalments is requested for a previous unpaid amount, or for several bills, you can make the request by indicating the number of proposed instalments and the effective date, bearing in mind that the default interest established by art. 38 of the Integrated Water Service Regulations will be applied to the unpaid amount, as well as the deferral interest in the amount of the legal interest in force plus 2%.
Billing errors
You can request a billing adjustment, reporting any errors within 30 days from the date of receipt of the bill. Log in or register in the personal area and activate the service.
You can also request a billing adjustment by writing to servizioclienti.gruppocap@legalmail.it o assistenza.clienti@gruppocap.it
It's simple
If you want to communicate a successful payment of your bill access or register in the personal area.
You can also communicate the payment by writing to the certified email address servizioclienti.gruppocap@legalmail.it or to pagamenti@gruppocap.it and recuperocrediti@gruppocap.it.
