How to read your meter
Meter reading
A perfectly functioning water meter helps you save in your bill, because it provides real consumption without errors. There are two types of meters, smart (remote reading) and traditional. Each type has a different reading mode: direct or digital, “hands”, remote. Our operators read the traditional meters periodically, based on the billing frequency established in the Water services charter.
Self-reporting
The bill shows the period within which you can carry it out.
How to read your meter
To correctly submit your meter reading, follow the instructions based on the type of device installed. An accurate reading ensures precise and timely billing.
Direct-reading meter
Read all the digits in sequence from left to right, excluding the thousandths shown in red (usually separated or displayed as dials). Only report the full black digits.
Dial meter
Only report the digits indicated by the black dials, reading from left to right. If a dial points between two numbers, always record the lower number. Do not report the thousandths, which are shown by the red dials.
Mechanical meter with external radio
The reading is performed remotely via a radio device. If you wish to submit a manual reading, report all the digits from left to right, excluding the thousandths (shown in red). Do not tamper with the radio device in any way.
Smart meter (remote reading)
Data is automatically collected via radio transmitter. You can still submit a manual reading: provide all the digits before the decimal point (“.”). There is no need to include the decimals.
For any doubts or difficulties you can contact us through your Reserved Area or through MyCAP, the virtual assistant.
Do self-reading
You can easily self-water from your personal area: log in or register.
