Approach
We engage with stakeholders using an approach that reflects our three key pillars.
S
SENSITIVE
We listen and dialogue with the territory to make our service efficient and in line with citizens’ needs.
R
RESILIENT
To best manage water resources, we involve associations, professionals and citizens in our decisions.
I
INNOVATIVE
We work to improve our service, which is why we constantly engage in discussions with the scientific and academic community.
Stakeholder
Tools
We employ different methods and channels to engage stakeholders.
LESSONS AND ACTIVITIES
We create initiatives for students focusing on sustainability and the environment
WORK TABLES
We speak with institutions, directors and associations
STUDY GROUPS
We participate in reports and research relating to the water service
SPONSORSHIPS
We promote cultural and social events for the community
FOCUS GROUPS
We consult with our customers to ensure optimal service
GUIDED TOURS
We promote visits to our premises and facilities
TRAINING
We communicate our values to employees through different activities
Details
Materiality analysis
Materiality analysis is the fundamental pillar for identifying and assessing issues that significantly affect an organisation's ability to create value over time. Stakeholders are actively engaged to identify and assess the material topics that determine ‘the most significant impacts of the company on the economy, environment and people, including impacts on human rights.’ Stakeholder engagement is essential in this process, as it determines a tangible commitment to responsible and conscious management of the organisation.
Our sustainability strategy is based on a fundamental connection with our stakeholders. It is only through structured dialogue and a constant exchange of ideas that we are able to identify emerging trends and fully understand the context and the territory in which we operate. In this way, we can better plan and design actions for change at every level, in synergy with the needs of the local community and the entire ecosystem.
In 2023, we conducted the new materiality analysis, which identified 15 material topics.
Our material topics
Materiality analysis 2023
In 2023, we updated our materiality analysis in line with the GRI Standards according to the concept of Impact Materiality, as required by GRI 3: Material Topics 2021. With a view to continuous improvement, we also decided to undertake an initial internal risk and opportunity identification exercise in cooperation with the Enterprise Risk Management department based on ‘Financial Materiality’, as per the latest available draft of the EFRAG Implementation Guidance Materiality Assessment of 6 November 2023.
Circular economy and innovation
Our initiatives in favour of the circular economy and innovation.
Hydraulic risk and overflowing
Our actions to manage the territory and reduce the hydraulic risk.