Integrated Water Service Charter and Regulations

Water Service Charter 

The Water Service Charter was approved by the Milan Metropolitan Area Division Office and represents our commitment to all customers in relation to the quality of the services offered. In fact, the Service Charter identifies the quality standards that we strive to respect in the conduct of our activities and in the management of aqueduct, sewer and treatment services: indeed, the Charter is a tool to guarantee our customers’ level of satisfaction.

Learn more about the Charter

Browse through the pages, where you will find a great deal of useful information about the services and values that guide our every action.

Our service

Our daily commitment drives us to ensure high service levels, innovate, and create value for customers, partners, and the local community.

  • Extra services

    These are the services offered to customers in addition to the standard ones provided for by the reg

  • Excellence services

    These are the services offered to customers with a higher quality level than the standard indicated

Regulations

The Integrated Water Service Regulations define our tasks and duties and establish the technical standards relating to service management.

Download the documents

Regolamento del servizio idrico integrato
2.4 MB
Carta del servizio idrico integrato
1.5 MB
Standard 2024 ATO Città metropolitana di Milano
96.2 KB
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