With direct debit, payments become simpler and faster, also for municipalities and entities. Log in or register in the personal area and activate the service for free.
You can also set up direct debit billing by sending the completed SEPA form to email@example.com.
Or you can print, fill in and send the form to our dedicated fax on 02 89520383, or by post to: CAP Holding S.p.A. via Rimini 34/36 - 20142 Milan.
To pay one or more bills in instalments, access or register in the personal area. Submit the request within 10 days of the payment deadline. In order to be paid in instalments, the invoice must have a total greater than €80.00 and 100% higher than the average of the bills issued in the last 12 months.
If you pay in instalments, the amount of the instalments will be increased with:
deferral interest not exceeding the reference rate set by the European Central Bank;
default interest established by the Integrated Water Service Regulations only starting from the expiry of the deadline set for payment.
The deferral interest will not be applied if the high amount of the bill is caused by prolonged periods of billing suspension and/or high adjustments deriving from readings with a lower frequency than that which is envisaged, for reasons attributable to us.
If payment by instalments is requested for a previous unpaid amount, or for several bills, you can make the request by indicating the number of proposed instalments and the effective date, bearing in mind that the default interest established by art. 38 of the Integrated Water Service Regulations will be applied to the unpaid amount, as well as the deferral interest in the amount of the legal interest in force plus 2%.
If your company has found any inaccuracies in the invoice, you can request an invoice correction by reporting any errors in writing. Log in or register in the personal area and activate the adjustement.
Or by ordinary mail to the address CAP Holding Spa - Billing Office, via Rimini 34/36, 20142 Milan, by calling the customer assistance service at the toll-free number 800 428 428, and also at the customer counter.
Quick and easy
To report the payment of invoices, log in or register in the personal area.
Our customer service is also available through the toll-free number 800 428 428. Payment can be communicated by fax to 02 89520514, or by post to the address: CAP Holding S.p.A. - Customer Management Sector, via Rimini 34/36, 20142 Milan.