How it works
Do you want to file a complaint? Fill out the request form below and press SEND. We will contact you as soon as possible to provide you with all the information to start your complaint.
Make a complaint
You can also make a complaint by sending an email to reclami@gruppocap.it or a certified email reclami.gruppocap@legalmail.it by downloading and filling out the form you can find here.
We remind you that you can always make a complaint also through:
- customer assistance telephone service - toll-free number 800.428.428 from Monday to Friday from 8.00 to 18.00;
- e-mail to the address reclami@gruppocap.it or via PEC to the address reclami.gruppocap@legalmail.it by downloading and filling in the appropriate form;
- counter to the public;
- by fax to 02/89520289;
- by post to the address: CAP Group - Customer Service and Complaints Office, Via Rimini 38 - 20142 - Milan.
We inform you that the Integrated Water Service Charter requires that complaints are answered within 20 working days from the date of submission.