Sustainability report DNF

To us, sustainability means imagining future scenarios and anticipating the impact of the main social, environmental and economic trends on citizens' lives.

Download the Sustainability Report with the company's social, environmental and economic-financial performance. DOWNLOAD PDF

Everyday

we guarantee the excellence of water and work to ensure the well-being of people and the area.

CAP numbers

Download 2020 Sustainability Report at a glance

2020 Milestones

CONSUME LESS AND BETTER
TOWARDS A SMART FUTURE
CLOSER TO COMMUNITIES
RESILIENT CITIES
AS EASY AS DRINKING WATER
CLOSE THE CIRCLE
PROTECT THE RESOURCE
CREATING SHARED VALUE
Sensitive

CONSUME LESS AND BETTER

10.000.000

euros distributed to stakeholders

134.000

smart meters

46

groundwater wells

Diffusion

of a culture of sustainability among the staff

Innovative

TOWARDS A SMART FUTURE

575

waterworks facilities, about 96% of the total, remotely manageable

AI

used on an experimental basis to monitor any water contamination factors

A SMART BUSINESS

125.000

users have activated the online bill

2,9 mln

of views received from the gruppocap.it website

43,5%

users with online billing

Sensitive

CLOSER TO COMMUNITIES

96,2%

of customers rated our services positively

696.000

euros paid for the supplementary water bonus in addition to the ARERA social bonus

11.677

bills in installments for a total of just under 10 million euros

45%

of the utilities have activated the coverage against hidden losses

56,2

euros invested per capita

Resilient

RESILIENT CITIES

18,2 mln

euros invested to increase the resilience of the sewage infrastructure

40

water treatment plants

Sensitive

AS EASY AS DRINKING A GLASS OF WATER

Water Safety Plan

used on some aqueduct systems in the Milan area

180

new water houses in 126 municipalities with 28 million liters supplied

1.296

students and 24 schools involved

1 mln

euros paid for sponsorships and donations

Resilient

CLOSE THE CIRCLE

Italian biomethane plant started at Bresso-Niguarda

Transformation

of purifiers in recovery plants such as in series biora

68%

approximately of the waste produced was recovered and reused

34,74%

of water reused with respect to the total volume treated

21,6 mln MJ

of energy produced thanks to biogas plants

Resilient

PROTECT THE RESOURCE

3.614 km

network of aqueduct monitored to identify hidden leaks

257,9 mln

m3 of water withdrawn

20.010

parameters examined to control industrial users

Innovative

CREATING SHARED VALUE

11,9%

of investments are for shared value

Collaborations

with the university and new funding obtained for research projects

Synergies

industries based on the principles of the circular economy and the bioeconomy

Vendor rating

to monitor and reward suppliers also on the basis of sustainability parameters