Sustainability report DNF

To us, sustainability means imagining future scenarios and anticipating the impact of the main social, environmental and economic trends on citizens' lives.

Everyday

we guarantee the excellence of water and work to ensure the well-being of people and the area.

CAP numbers

Download 2021 Sustainability Report at a glance

2020 Milestones

CONSUME LESS AND BETTER
TOWARDS A SMART FUTURE
CLOSER TO COMMUNITIES
RESILIENT CITIES
AS EASY AS DRINKING WATER
CLOSE THE CIRCLE
PROTECT THE RESOURCE
CREATING SHARED VALUE
Sensitive

CONSUME LESS AND BETTER

206

litres of water consumption per capita per day

159.483

smart meters

62

groundwater wells

Diffusion

of a culture of sustainability among the staff

Innovative

TOWARDS A SMART FUTURE

87.390

users with smart meters

AI

used on an experimental basis to monitor any water contamination factors

A SMART BUSINESS

133.227

users have activated the online bill

Trash by

remote reading of meters through waste collection vehicles

Sensitive

CLOSER TO COMMUNITIES

97,9%

of customers rated our services positively

1.379.227

euros paid for the supplementary water bonus in addition to the ARERA social bonus

13.119

bills in installments for a total of just more than 10 million euros

48%

of the utilities have activated the coverage against hidden losses

66,5

euros invested per capita

Resilient

RESILIENT CITIES

29,9 mln

euros invested to increase the resilience of the sewage infrastructure

40

water treatment plants

Sensitive

AS EASY AS DRINKING A GLASS OF WATER

Water Safety Plan

used on some aqueduct systems in the Milan area

192

new water houses with 28 million liters supplied

4.428

students involved in educational projects

460.000

euros paid for sponsorships and donations

Resilient

CLOSE THE CIRCLE

Italian biomethane plant started at Bresso-Niguarda

Transformation

of purifiers in recovery plants such as in series biora

44%

approximately of the waste produced was recovered and reused

36,74%

of water reused with respect to the total volume treated

22,1 mln MJ

of energy produced thanks to biogas plants

Resilient

PROTECT THE RESOURCE

2.333 km

network of aqueduct monitored to identify hidden leaks

26.032

meters replaced for better monitoring

Innovative

CREATING SHARED VALUE

11,5%

of investments are for shared value

Collaborations

with the university and new funding obtained for research projects

Synergies

industries based on the principles of the circular economy and the bioeconomy

Vendor rating

to monitor and reward suppliers also on the basis of sustainability parameters