Sustainability

Sustainability report DNF

To us, sustainability means imagining future scenarios and anticipating the impact of the main social, environmental and economic trends on citizens' lives.

Download the Sustainability Report with the company's social, environmental and economic-financial performance. DOWNLOAD PDF

Everyday

we guarantee the excellence of water and work to ensure the well-being of people and the area.

CAP numbers

2019 Milestones

CONSUME LESS AND BETTER
TOWARDS A SMART FUTURE
CLOSER TO COMMUNITIES
RESILIENT CITIES
AS EASY AS DRINKING WATER
CLOSE THE CIRCLE
PROTECT THE RESOURCE
CREATING SHARED VALUE
Sensitive

CONSUME LESS AND BETTER

277.498.056

euros distributed to stakeholders

+45.000

meters replaced and +63.000 "got smart"

79

groundwater wells present in 69 municipalities

Diffusion

of a culture of sustainability among the staff

Innovative

TOWARDS A SMART FUTURE

50%

cybersecurity interventions were carried out on sensors and instruments of networks and plants

AI

used on an experimental basis to monitor any water contamination factors

A SMART BUSINESS

48.391

users have activated the online bill

2,8 mln

of views received from the gruppocap.it website

+32%

of subscriptions to the online bill compared to 2018

590

kits distributed for water saving

Sensitive

CLOSER TO COMMUNITIES

97%

of customers rated our services positively

870.395,61

euros paid for the supplementary water bonus in addition to the ARERA social bonus

11.677

bills in installments for a total of just under 10 million euros

21%

of the utilities have activated the coverage against hidden losses

25

multiple split users, of which 8 are shared

128

utilities have required the installation of individual meters

Resilient

RESILIENT CITIES

28,9 mln

euros invested to increase the resilience of the sewage infrastructure

+10 mln

euros used to map the sewer network and optimize water risk management

Sensitive

AS EASY AS DRINKING A GLASS OF WATER

Water Safety Plan

used on 8 aqueduct systems in the Milan area

175

new water houses in 126 municipalities with 35 million liters supplied

7.462

students and 722 teachers involved in environmental education projects

230.000

euros paid for sponsorships and donations and 150,000 euros for sports clubs

+230.000

euros allocated for the sponsorship of the Idroscalo Park in Milan

Resilient

CLOSE THE CIRCLE

1°

Italian biomethane plant started at Bresso-Niguarda

Transformation

of purifiers in recovery plants such as in series biora

65%

approximately of the waste produced was recovered and reused

34,32%

of water reused with respect to the total volume treated

25.897.350 MJ

of energy produced thanks to biogas plants

Resilient

PROTECT THE RESOURCE

2.240 km

network of aqueduct monitored to identify hidden leaks

8

purifiers monitored online to track water quality

34.400

parameters examined to control industrial users

Innovative

CREATING SHARED VALUE

+6.000

students hosted by the BlueLab opened in 2019 at the Idroscalo Park in Milan

Collaborations

with the university and new funding obtained for research projects

Synergies

industries based on the principles of the circular economy and the bioeconomy

Vendor rating

to monitor and reward suppliers also on the basis of sustainability parameters

Learn more

Learn more about the milestones achieved in 2019 and our sustainability model.

Sensitive

The milestones related to people, the territory and community.

learn more

Resilient

The milestones related to the protection and management of the resource.

learn more

Innovative

The milestones related to market rules and our networks.

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Archive DNF

Bilancio di Sostenibilità 2019
9.0 MB
Bilancio di Sostenibilità 2018
5.1 MB
Bilancio di Sostenibilità 2017
11.2 MB
Bilancio di Sostenibilità 2016
24.0 MB
Bilancio di Sostenibilità 2015
17.0 MB
Bilancio di Sostenibilità 2014
8.8 MB
Bilancio di Sostenibilità 2013
3.9 MB
Bilancio di Sostenibilità 2012
4.2 MB