Digitisation, confidential access to the website via the Spid digital identity, electronic signature for contracts, virtual help desk and continuous monitoring of customer satisfaction. These, together with a constant focus on customers, are the ingredients that have led Gruppo CAP to the top position among water suppliers in the Italy's Best Customer Services 2023-2024" ranking compiled by L'Economia of Corriere della Sera and Statista. This is the result of our policy of listening, dialogue and involvement of the local area that puts the needs of customers, citizens and stakeholders at the centre in a process of constant innovation and sharing.
The ranking includes major companies such as Adidas, Amazon, Apple, Booking, Allianz, Cartier Nike and Unipol.